AS, Associate of Science, Nashville State Community College, 2021
BS, Computer Science, Tennessee Tech University, December 2023
DoD Security Clearance: SECRET - 2025
CompTIA Security+ ce Certificate – 2024
I am an IT Systems Integration Associate at SAIC. (11/2024 - Present)
As an IT Systems Integration Associate in Huntsville, AL, I play a pivotal role in supporting and maintaining the operational efficiency of Black Hawk simulators. My primary focus is ensuring these systems perform optimally to meet training and mission requirements.
My responsibilities include troubleshooting and resolving hardware and software issues promptly to minimize downtime and maintain high availability. I collaborate closely with cross-functional teams to implement system updates and enhancements, driving improvements in functionality and user experience. Additionally, I spearheaded the integration of a Virtual Desktop Infrastructure (VDI) solution for the Air Defense Reconfigurable Trainer (ART), optimizing training capabilities while adhering to technical standards and operational guidelines.
By fostering teamwork and leveraging cutting-edge technologies, I contribute to mission success, ensuring systems remain reliable, secure, and aligned with organizational objectives. My work not only supports critical operations but also upholds the highest standards of performance and compliance.
As an HHS Service Desk Technician at SAIC, I provide technical support for Health and Human Services (HHS) staff, ensuring timely resolution of IT issues. (05/2024-11/2024) My responsibilities include managing and troubleshooting a wide range of hardware and software problems, utilizing ticketing systems to document, track, and prioritize service requests while ensuring compliance with service level agreements (SLAs). I conduct routine maintenance and updates on user workstations and peripheral devices, assist in the deployment and configuration of new hardware and software, and develop training materials to enhance end-user technical proficiency. Additionally, I collaborate with other IT teams to escalate and resolve complex issues, maintain a high level of customer satisfaction, and ensure compliance with HHS IT policies to safeguard sensitive information and maintain data integrity.
Server Expertise: Proficient in Windows Server installation, services, and migration.
Infrastructure Management: Oversight of server and server room operations.
Data Management: Efficient file management and SQL server administration.
Network Administration: Configured firewall settings and optimized network configurations.
Hardware Optimization: Conducted hardware maintenance and executed upgrades for enhanced system performance.
AWS: Successfully set up system backups to AWS.
Collaboration: Worked collaboratively with tech support teams from external vendors.
License Management: Managed licenses for multiple services ensuring compliance.
RAID Configuration: Expertise in setting up and optimizing RAID configurations.
On-site Technical Support: Provided hands-on assistance, addressing and resolving technology issues on location.
Student Support: Assisted students with a diverse range of personal technology concerns, enhancing their overall user experience.
Faculty and Staff Setup: Contributed to the basic setup and configuration of faculty and staff computers, ensuring optimal functionality.
Preventative Maintenance: Conducted preventative maintenance on various equipment available for checkout, including Apple and Windows laptops, projectors, and other relevant technologies.
Customer and Technician Support: Provided prompt and effective technical assistance to customers and technicians, resolving issues and answering queries.
Configuration Expertise: Proficient in configuring SSIDs and offering support for Wi-Fi and e-mail password-related concerns.
Coordination: Collaborated with internal and external personnel as necessary to ensure timely resolution of customer issues, adhering to established protocols and procedures.
Issue Resolution: Assisted customers and service technicians in resolving service-related issues, ensuring efficiency and high levels of customer satisfaction.
This role demanded a strong grasp of technical troubleshooting, effective communication skills, and a commitment to delivering quality service in a dynamic and customer-centric environment.